COZI IM. Pty Ltd (ACN 621 214 220) (“COZI IM.”) (‘we’, ‘us’ or ‘our’) is fully committed to supporting the ‘Australian Privacy Principles’ and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information (‘Personal Information’) which we may obtain during the course of our dealings with you. This means that we do not distribute, rent or sell any of your personal information. We do not disclose your personal information to third parties other than as set out below. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

The personal information we collect from you

We collect and use Personal Information from customers, users or visitors of our websites, social medial channels, products or services. We may collect personal information about you, such as your name, email address, postal address, phone number, gender, birthday etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. If you would prefer that we do not collect any Personal Information from you, please do not provide us with any such information.

We may collect your personal information in a number of ways including when you:

(a)    visit our website and register an account with us and/or purchase products through our website and/or undertake a live consultation;

(b)    correspond with us across any of our channels (e.g. messaging platforms such as text message, live chat, social media and email);

(c)    when you participate in competitions, promotions, panels or events, sweepstakes, surveys, questionnaires or rewards programs or otherwise register for a service where we collect Personal Information;

(d)    from publicly available sources of information (including, but not limited to, social media sites);

(e)    we typically collect your personal information directly from you. On some occasions, we may collect your personal information from third parties such as payment platform providers.

The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us. We may collect Personal Information about you for our related bodies corporate and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you

Use of your personal information

In most circumstances personal information will be collected directly from you. We may use your personal information to keep you up to date with our product ranges, specials, promotions and offers that you may be interested in including for direct marketing and to develop new product ranges and services that meet your needs.

Any information collected is safely and securely stored and only used for the purposes for which it was collected.

We do not sell or trade any personal information collected.  We may share personal information with our related corporations and service providers, contractors who help us provide services, and/or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:

(a)    Service providers e.g. IT service and software providers, systems administrators, mailing services, remarketing platforms, data analysis; and payment and order processors;

(b)    Companies assisting COZI IM. with marketing and competitions;

(c)    Regulatory authorities;

(d)    Professional advisors; and

(e)    Any other third party required by law.

Where we share your information, we will ensure that these third parties protect your privacy in accordance with applicable laws.

Direct Marketing

We will communicate directly with you by email or SMS to promote our goods and services. We may collect this information from you directly or through our Website, your application to any of our rewards program, when you enter competitions, when you place an order, or from other traders where you have requested information about us from that trader.

You may easily request not to receive direct marketing material by selecting the option to unsubscribe or opt out.

Keeping Information Secure

We take reasonable steps to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store Personal Information in different ways, including in paper and electronic form. We use security procedures to protect the Personal Information we hold. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however we will endeavour to take all reasonable steps to protect the personal information you may transmit to us.

Access to and use of Personal Information within our organization is limited by us to prevent misuse or unlawful disclosure of that Personal Information by others. Our employees, contractors and service providers are obliged to respect the confidentiality of any Personal Information held by us.

Access to Personal Information

We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date. You, or your authorised representative, can ask us to disclose the information we hold by contacting us. We may require you to verify the authorisation, and charge a reasonable handling fee so that we can obtain the information you require.

We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge. Please contact our customer services team. In most cases, you will be able to correct the information yourself online, for example when you go to the “checkout” to purchase goods, or respond to competitions or offers.

We reserve the right to refuse your request for access or correction if we are legally entitled to do so.


We use a cookie to track your “Shopping Bag” during your visit. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising on our websites, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies. If you do not wish to allow cookies then you may elect to disable cookies, using your browser settings.

Revision of Privacy Policy

We reserve the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws or for any other reason at any time without notice, and an updated policy will be posted on our website.

If you have any questions regarding this Privacy Policy or wish to access or correct your personal information or make a complaint, please contact our friendly customer service team on or phone us on +61 2 8084 8263 for all Australian customers Monday – Friday (10am – 5pm AEDT). If you are unhappy with our responses you can contact the Office of the Australian Privacy Commissioner (see

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