You are welcome to return your purchase for any reason within 14 days from the date your parcel was delivered. Unless agreed otherwise, we will not accept returns longer than 14 days.

You must provide a valid proof of purchase (including paper receipt or e-receipt).

Returned items must be in new, unworn and unused condition, with all garment tags, original packaging and where applicable hygiene sticker still attached. We will refuse returns of items where it’s obvious that the above conditions have not been met.

For footwear, it must be returned in its original condition with the original packaging, no marks or scratches of the sole. Please be sure to try the shoes on clean surface.

Soft toys, socks, hair accessories, underwear& swimwear cannot be returned for hygiene reasons.

Final sale items or further discounted items (e.g. sale items with promotion code) are not eligible for return, unless the item is faulty or defective.

For customer within Australia

• Please email our customer service team at customerservice@coziim.com.au to request a Return and Shipping label. (Please include “Return” and your order number in the email subject field.)

• Post your returning parcel to 78 Pacific Hwy, Roseville, 2069, NSW, Australia
  
  Please note: unless the product is deemed to be faulty or wrong. Within Australia, A flat rate of $9.95 (excl. bulky goods) will be charged for return shipping. The original shipping fee is not refundable.

• You can also return your purchase in store with proof of purchase (receipt or e-receipt).

For customer outside Australia

• Unfortunately, we do not provide return shipping label at the moment. Please email us at customerservice@coziim.com.au, our Customer Service Team will assist you with your return request.

• Refund or Store credit
  
  You may choose refund or store credit at your discretion if you contact our Cutstomer Service Team within 3 days from the date the order has been delivered, and conditons for return is fulfilled. We will usually process your return within 3 business days. Once completed, the fund will be returned to your original payment method. Please allow up to 10 days for the fund to be appeared in your account, depending on your financial institution.
  
  
• Store credit only
  
  Store credit will be issued if you contact our Customer Service Team more than 3 days from the date the order has been delivered, and conditions for return is fulfilled. We will usually process your return within 3 business days. Once completed, a digital code will be issued to you by email. It is valid for 12 months from the date of issue.

For online customer, if you would like to make an exchange, simply place a new order, and return the original item for refund.

For our store customer, we are happy to assist with your exchange in-store, we would like to hold the items that you desired for up to 2 days.

All our products are thoroughly checked prior to dispatch; however if you have purchased an item from us and believe it to be faulty or wrong, please get in touch with us at customerservice@coziim.com.au or call us on  +61 2 8084 8263 within 3 days of receiving the items. Our friendly Customer Service Team will assist you with this matter.